Vetoquinol Corporate brochure 2015

ENGAGED BY OUR CLOSENESS 14 15 SIDE BY SIDE WITH PROFESSIONALS The day-to-day relationship between Vetoquinol and veterinarians goes beyond the products themselves. The Group partners with them in their daily work and brings them services to im- prove the care they provide for animals. The Group’s strong ties with veterinar- ians and pet owners is also reflected in the educational tools that it makes available at clinics to help with the correct use of drugs. Through techni- cal training, sales arguments and pre- scription monitoring, the continuous improvement of practices is an ongoing priority for our sales representatives in the field. Vetoquinol provides its partner dis- tributors with operational assistance in product sales, from technical and scientific training to logistics and pur- chasing and human resources for key accounts. The Group is taking things further by providing value-generating initiatives aimed at developing and op- timising its partners’ sales. CONNECTED WITH OUR CUSTOMERS The digital tools that improve the every- day life of people also improve that of Vetoquinol’s customers. The Group de- velops a broad range of innovative ser- vices, including a customer relations management tool, on-farm auditing re- sources, web sites and dedicated apps for owners. Since 2014, Vetoquinol has on an exclusive basis offered veterinar- ians the first iPhone ECG app. Similarly, social networks are a key communication channel and tie in with the Group’s ambition to support its cus- tomers day after day. UNE DYNAMIQUE DE CROISSANCE Vetoquinol, in continuous contact with its customers, works to adapt its products and services to their needs. Through its strong grassroots presence, the Group anchors its partnership with players in animal health with a view to making continuous progress. CLOSER TO YOU AN INTERNATIONAL NETWORK FOR CLOSE RELATIONSHIPS WITH CUSTOMERS Production sites Engaged by our closeness , Sales entities The Excellence 2016 strategic plan aims at the creation of a unique and global offering structured around essential needs of pet owners and pig and cattle professionals. The success of Excellence 2016 hinges on focusing Group efforts on its customers and creating a differenti- ated offer.